Refund policy
Return and Exchange Policy - (Rebel Tide Company)
Thank you for shopping with Rebel Tide Hoodies. We are committed to providing high-quality products and excellent customer service. Please read our return policy carefully to understand your rights and obligations.
General Return Policy
Subject to the exclusions described below and any mandatory rights under applicable consumer protection laws, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it – unworn, unused, with tags, and in its original packaging.
- Accompanied by the receipt or proof of purchase.
To initiate a return, please contact us at contact@rebeltidehoodies.com. We will provide the appropriate return address based on your location, along with detailed instructions. Items sent back without first requesting a return will not be accepted.
Return Shipping Costs
Unless the item received is defective, damaged, or different from what was ordered, the customer is responsible for all direct return shipping costs.
This includes returns or exchange requests related to a change of mind, fit preference, or a size selected by the customer. All approved international returns must be sent to our designated return facility located in the United States. The complete return address and instructions will be provided after the customer contacts us at contact@rebeltidehoodies.com.
Rebel Tide Company does not provide prepaid return labels for change-of-mind, fit, or customer-selected-size returns. International return shipping costs may vary depending on the customer’s location.
If Rebel Tide Company sent an incorrect, defective, or damaged item, we will cover the reasonable return shipping costs and provide the appropriate instructions.
Non-Returnable Items (Read Carefully)
Except where required by applicable consumer protection laws, we DO NOT accept returns or exchanges for the following items:
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Sale Items & Promotional Offers:
- Any item purchased during a sale, special promotion, or using a discount code is considered final sale and cannot be returned or exchanged.
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Limited Edition & Customized Products:
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All Limited Edition products, including but not limited to hoodies, t-shirts, sweatshirts, and other exclusive apparel, are final sale and cannot be returned or exchanged.
Many of these products feature exclusive numbering, customer-specific inscriptions, or are produced in limited production runs, making each piece unique and manufactured according to the customer's selected size and the limited-edition release.
For these reasons, Limited Edition products are not eligible for returns, refunds, or size exchanges unless they arrive damaged or an incorrect item is delivered.
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Gift Cards:
- All purchases of gift cards are final and non-refundable.
Damages and Issues
Please inspect your order upon reception and contact us immediately at contact@rebeltidehoodies.com if:
- The item is defective or damaged.
- You received the wrong item.
We will assess the situation and provide instructions on how to proceed.
Refunds
Once we have received and inspected your return, we will notify you if your refund has been approved. If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@rebeltidehoodies.com